ORS 101.150 Duties of Department of Human Services; complaint procedure; rules

The Department of Human Services shall implement the provisions of this chapter.

The department shall adopt such rules as are reasonably necessary for the enforcement of this chapter. The department shall submit any proposed rules to the advisory council prior to proceeding with the notice procedures provided for in ORS 183.335. The department shall consider the comments of the advisory council which pertain to a proposed rule before the department adopts the rule.

The department shall adopt a procedure for a resident to file a complaint with the department concerning a continuing care retirement community’s failure to comply with a requirement of this chapter. The department shall:

Provide a response to the complainant no later than 14 days after the date the complaint is filed;

Complete an investigation of the complaint no later than 90 days after the date the complaint is filed; and

Provide a written report of the results of the investigation to the provider and to the complainant.