ORS 697.672 Requirement to make, keep and maintain records; rules

A debt management service provider shall make, keep and maintain accounts, correspondence, memoranda, papers, books and other records that the Director of the Department of Consumer and Business Services by rule determines are necessary to ensure that the debt management service provider is complying with the provisions of ORS 697.602 to 697.842.

A debt management service provider shall maintain records for each consumer with which the debt management service provider does business in a form and with contents the director specifies by rule. The debt management service provider shall maintain each consumer record for a period of three years after the date of the last entry in the record. The debt management service provider may dispose of the record in accordance with applicable law after the threeyear period described in this subsection has expired.

A debt management service provider shall record all disbursements that the debt

management service provider makes, if any, to a consumer’s creditors.

The director may at any reasonable time examine the debt management service provider, the records described in subsection

of this section or the debt management service provider’s activities in connection with performing a debt management service.