ORS 646A.655 Compliance with director’s standards; rules

A licensee or a person that engages in debt buying shall comply with standards that the Director of the Department of Consumer and Business Services adopts by rule. The standards, at a minimum, must require the licensee or the person to:

Establish appropriate training programs that instruct employees or agents of the licensee or the person in fair debt collection practices and compliance with ORS 646.639 and 646A.670 and applicable provisions of ORS 646A.640 to 646A.673.

Establish and maintain adequate processes to receive and respond to complaints from debtors and other persons and resolve disputes.

Store personal information, as defined in ORS 646A.602, securely and in compliance with the requirements of ORS 646A.600 to 646A.628 and promptly provide notice of all breaches of security as provided in ORS 646A.604.

Ensure the accuracy, fairness and privacy of information the debt buyer or person possesses in accordance with the requirements of the Fair Credit Reporting Act, 15 U.S.C. 1681 et seq., and Regulation V, 12 C.F.R. part 1022, both as in effect on January 1, 2018.

Establish and maintain procedures for withdrawing or dismissing any legal action the debt buyer or person brings to collect a debt if ORS 12.080 or another applicable statute of limitations bars the legal action.

Maintain adequate policies and procedures for producing and filing accurate and truthful affidavits.

Maintain adequate policies and procedures for acquiring sufficient information about a debt or debtor to enable the debt buyer or person to establish a continuous chain of title for a debt from the original creditor to the current owner and to otherwise comply with ORS 646.639 (4), 646A.640 to 646A.673 and 646A.670.