ORS 350.262 Benefits navigator; duties; process for feedback and recommendations

As used in this section:

“Benefits navigator” means an individual who is employed by a public institution of higher education for the purpose of helping students at the institution apply for and receive assistance from benefits programs.

“Benefits program” means any federal, state or local program that provides assistance or benefits to individuals with financial need.

“Public institution of higher education” has the meaning given that term in ORS 350.350.

Each public institution of higher education shall:

Employ a benefits navigator who has a detailed understanding of eligibility requirements for benefits programs and how to apply for assistance under benefits programs;

Provide training for the benefits navigator employed by the institution, with training guidance and support provided by the Department of Human Services to the institution; and

Participate in a statewide consortium with other public institutions of higher education for the purpose of facilitating communication between benefits navigators at different institutions and developing best practices for benefits navigators.

Each benefits navigator hired under this section shall:

Assist students at the public institution of higher education in determining eligibility for benefits programs and applying for assistance under benefits programs;

Use the consortium developed under subsection (2) of this section to coordinate with benefits navigators at other public institutions of higher education for the purpose of collecting data and developing best practices for helping students apply for and receive assistance from benefits programs; and

Coordinate and provide culturally specific resources, including resources for non-English speakers, to support students at the institution.

Each public institution of higher education, in consultation with the benefits navigator hired by that institution, shall develop an internal process to enable students at the institution to provide feedback and recommendations on how the institution can better assist students in determining eligibility for benefits programs and applying for assistance under benefits programs.